Web Design Virginia - Local Web Developer - US Web Designer - Small Business Web Designer SurfYourNameIs Technology a Business Killer?

Netflix did not kill Blockbuster.  The horrible late fees did.  Uber & Lyft did not kill the taxi business. High prices and smelly cabs did.  Apple did not kill the music industry.  Being forced to buy full albums with unwanted songs did.  Airbnb did not kill the hotel industry.  Limited availability and confusing pricing did.  Amazon did not kill other retailers.  Horrible customer service and customer experience did.

Technology by itself is not the “killer” of business.  Being non-customer centric and not catering to the consumer is the biggest threat to any business.  The business world is a perfect example of evolution. Only the best products and services survive.  We as consumers make choices on what levels of customer service we will sacrifice for cheaper prices.

Walmart is a great example of sacrificing customer service for lower prices.  Amazon has realized they can compete with Walmart by utilizing technology to provide better customer service even when their prices are the same or even higher than Walmart.  Sadly, Walmart thinks price is the ultimate deciding factor on where consumers shop and started offering 2-Day shipping in an effort to take back some of their lost sales.  However, they did not make any strides to utilize technology to improve their customer’s experience or and are struggling to take any of their market share back from Amazon.

I have these conversations with my clients on a frequent basis.  Price, while is a decision-making factor, is not the sole factor in a consumer making a purchasing decision.  Answering consumer phone calls and emails in a timely manner is a huge way to stand out from the competition.  Having live chat installed on your website and staffed with highly trained chat operators provides a level of service that your competitors are not providing.  Using technology to automate notifications and marketing can help with the process of providing outstanding customer service.

While there are expenses with using technology to provide better customer service to consumers, businesses who embrace and utilize technology are seeing the benefit with increased sales and profitability.

Surf Your Name Web Design Virginia - Affordable Small Business Web Developer - Small Business AutomationThe entire team at SurfYourName is dedicated to our client’s success.  We KNOW communication and personal service is a big portion of our success over the past 10 years.  We have personally witnessed and taken part in our client’s success and want to help others realize their businesses potential.  While we provide web design, eCommerce services, marketing solutions, social media management … everything we do surrounds making our clients successful.

We would love to hear from you about how technology is helping small businesses provide better service to their customers.  We would also like to hear how technology can make the communication between business and consumers less personal.  Scroll down and join the discussion! OR if you are interested in knowing how we can help your small business, give us a call at 515-4WEB-GUY or 515-493-2489

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I have worked with SurfYourName for years. They have built websites, helped with Facebook and my marketing. They do great work, but the best thing...

Andy B.

Charleston, WV

2015-09-12T08:41:31+00:00

Andy B.

Charleston, WV

I have worked with SurfYourName for years. They have built websites, helped with Facebook and my marketing. They do great work, but the best thing is their personal connection. They treat me like family and will do anything they can to help!  You will not find a better web design firm out there!

I have used SurfYourName several times for tech support.  When I got my new laptop they setup all of my emails and got me up...

Gary B.

Clendenin, WV

2000-03-12T08:44:21+00:00

Gary B.

Clendenin, WV

I have used SurfYourName several times for tech support.  When I got my new laptop they setup all of my emails and got me up and running.  I recently had a virus issue and they were able to "kill" the virus and get my computer back up and running.  I don't know what I would have done without them!  They return my calls and are always so helpful.  Would recommend them to any of my friends or colleagues!

Thank you very much for all of your help.  The website you and your team made was better that I could have ever hoped!  The...

Gary P.

Elkview, WV

2014-03-12T09:13:07+00:00

Gary P.

Elkview, WV

Thank you very much for all of your help.  The website you and your team made was better that I could have ever hoped!  The people here in the office have done nothing but rave about how great it looks and how happy they are with it.  Thank you very much for everything you have done for us.  I am not sure if all web designers are like you, but you made things simple and easy for us!  You have earned our business for years to come!

I bought a new printer for my home and could not get it to work to save my life.  I tried for over an hour...

Sherry S.

Elkins, WV

2014-11-20T09:54:10+00:00

Sherry S.

Elkins, WV

I bought a new printer for my home and could not get it to work to save my life.  I tried for over an hour to get it to print and NOTHING!  My son, who is more tech savvy, tried and couldn't get it to work either.  I called Erik with Surf Your Name and he was able to remote connect to my laptop and had my new printer working in 30 minutes.  I didn't have to leave the house or talk with someone from an overseas call center.  It was worth every penny to get my printer working!  Thanks Erik and Surf Your Name!

There isn't enough great things I can say about Surf Your Name!  I never knew how important my website and Facebook page would be to...

Sug S.

Clendenin, WV

2013-10-12T10:10:50+00:00

Sug S.

Clendenin, WV

There isn't enough great things I can say about Surf Your Name!  I never knew how important my website and Facebook page would be to my business.  The amount of clients I get from my website has boosted my business BIG TIME!  I don't have time for Facebook and you and your team take care of that for me.  Changes to my website get made super fast and don't cost an arm and a leg.  The new email service you setup for us really has made my life easier.  I could go on and on, but you know I am a customer for life!  You guys are the best!

Great services at an affordable price. Highly recommended all around. We get compliments on our site all the time.

Daniel C.

West Babylon, New York

2016-11-07T17:29:48+00:00

Daniel C.

West Babylon, New York

Great services at an affordable price. Highly recommended all around. We get compliments on our site all the time.

I have been a web design customer and IT customer of Surf Your Name for over 10 years now. They have helped me with several...

Sug S.

Clendenin, WV

2016-10-13T17:32:03+00:00

Sug S.

Clendenin, WV

I have been a web design customer and IT customer of Surf Your Name for over 10 years now. They have helped me with several business websites, facebook advertising, remote computer help, and answering my hundreds of questions. I use a computer allot but always seem to need a little help from time to time and all I have to do is make a phone call and they are there to help me! I know I will be with them for many years to come and could not say enough great things about them. If you are looking for computer help, virus removal, web design, website hosting, marketing, or just about anything that you need for your business, GIVE THEM A CALL! You will not be disappointed!

I have been working with SurfYourName for about 2 years now. I had a website that was basically junk since it wasn't doing anything for...

Joan W.

Virginia Beach , VA

2016-01-24T17:34:36+00:00

Joan W.

Virginia Beach , VA

I have been working with SurfYourName for about 2 years now. I had a website that was basically junk since it wasn't doing anything for my business. Not to mention I paid allot of money for it 2 years ago! I worked with Erik and got a brand new website and it has paid for itself over and over in the past 2 years. I call him about once a month and they make changes to the site for me with specials I run. My laptop got a virus about 6 months ago and they were able to kill it and get my laptop working again without me leaving my office! I always tell them how luck I am to have them, but I figured leaving a review would let more people know about them and send some business their way. It has been 2 years now and I have had several other people try and get my website business and I just laugh at them. I have already found the best and don't need anyone else. I feel like Erik and his team actually care about my business and that not something you find anymore. Thanks again to Erik and SurfYourName...you guys are the best and have a VERY VERY VERY happy client!