We pride ourselves on our excellent customer service. It’s one of the main factors that set us apart from many other web development companies out there. Instead of having to wait 24-48 hours for a response to your emergency email, you can pick up the phone and call us! If you’re like us, having an awesome phone system is imperative to delivering the best customer service possible.
Telecom system installs and maintenance can be expensive and with a modern team constantly on the go – having a clunky, stationary phone system just isn’t viable. But how do you make sure your whole website design & website development team has access to answer the phones and help clients no matter where they are?
Enter Grasshopper.
Grasshopper is a virtual phone system that helps small businesses stay in touch with their clients. They offer local or toll-free numbers, and the ability to have multiple extensions without the hassle of stationary phone systems. Each of our team members was able to set up their own extension and voicemail in no time flat. And the best part? Grasshopper functions as an app on iOS & Android devices, so our clients can always reach us if we’re not at our desk or even in the office!
Their call rotation feature is one we know and love. If a business owner is calling Surf Your Name in need of website design services, their call will be forwarded to each of our team members extensions, ensuring it is answered quickly every time. If a client needs to reach a specific team member, we can transfer their call directly to that person in a matter of seconds.
If you’ve ever been on hold, you know how annoying and repetitive hold music can be.
Our new system allows us to pick from a variety of hold music. You can even create your own – we opted to develop informative snippets of information about our most popular services. So even when you’re waiting to be connected to a team member, you’re getting a personal experience packed with information.
If you’re looking for a go-to web designer, marketing consultant, or email marketing specialist, you want to make sure your business is their number one priority. Being available and easy to reach is the first step in cultivating a meaningful and beneficial relationship and at Surf Your Name, we’re happy to help! Request a quote today or give us a call at 910-452-6345– you know we’ll answer!
