Accessibility is always the primary concern when it comes to the needs of a client. Whether it’s support over the phone or over email, good support is integral to how a client feels about your business. Communication is key, and ESPECIALLY for websites, chatting for support has been the leading digital contact method with a…
We offer live chat services to all of our clients and often handle chats on our own website. Live chat is a great way to help your clients, engage with them, and to make sure they come again. We started offering live chat services several years ago. All clients that have been using our live…
Many of our clients come to us because they have a current website that just isn’t working for them anymore. Either the site is outdated, their branding has changed, or they simply have a different vision for their business or organization that their current website does not realize. That’s why our team was ready to…
We’ve written about how much of a difference adding live chat to your website can make for your clients and customers. Whether you’re trying to drive sales using live chat, or you just want you, customers, to be able to communicate with your team easily and efficiently, live chat is a must-have for websites in…
1. Customer Convenience Today’s customers are always looking for a balance of cost and convenience. Think about the largest “Convenience Store” in the US, 7-Eleven. They have expanded to almost every corner of the country because they offer convenience. Even with higher prices compared to big box stores they are still the #1 convenience store.…
Netflix did not kill Blockbuster. The horrible late fees did. Uber & Lyft did not kill the taxi business. High prices and smelly cabs did. Apple did not kill the music industry. Being forced to buy full albums with unwanted songs did. Airbnb did not kill the hotel industry. Limited availability and confusing pricing did. …
